New York Residents will be charged 7.5% sales tax on their order
Orders received before 3pm Eastern Time will be shipped same day. Orders received after 3pm will be sent the following business day.
All orders are shipped via USPS Priority/Insured mail with delivery confirmation.
Shipping costs are calculated based on your location as well as the cost and weight of your items.
Sorry, we do not ship P.O. boxes
International Shipping
Xtreme Surf & Sport will ship internationally under the following conditions:
We reserve the right to refuse to process any order or to refuse to ship to certain countries.
Most orders are shipped by International Priority Mail. Delivery for most shipments is estimated by the US Post Office at 7-10 days. Although most parcels arrive in this time frame, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. Xtreme Surf & Sport has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.
If you order does not arrive within 30 days, we can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.
Customs, Duty Tax and VAT – Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if neccessary. You can usually obtain this information by contacting your postal office or customs office. Xtreme Surf & Sport will not falsify any information on the customs forms.
Damaged Goods
If goods are damaged during shipment by UPS, save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier’s expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.